Privacy Policy

Privacy

Your privacy is extremely important to us. We’re committed to protecting your privacy. We use the info we collect about you to process orders and to provide a more convenient and personalized shopping experience.

Who we are

Our website address is: https://www.fbcgbookstore.org.  We provide products and services on behalf of the First Baptist Church of Glenden Media Center at 3600 Brightseat Road, Landover, MD 20785 Phone: 301-386-8236 Email: onlinebookstore1@fbcglenarden.org  Website owner is Innovative, Inc. 4280 Piedmont Parkway, Suite 105, Greensboro, NC 27410 Customer Support: customerservice@thinkinnovative.com.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

By using credit card processing tools, we are storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

We are storing personal data or sharing data with external services for the purposes of processing sales tax and appropriate shipping charges.  

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you provide contact form info, personal data is captured when someone submits a contact form.  We keep contact form submissions for customer service purposes, but you do not use the information submitted through them for marketing purposes.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Analytics

HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES

Our website uses Google services to improve your content economically.  By integrating Google services, our site and apps share information with Google.

Google uses the information shared by sites and apps to deliver our services, maintain and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse, and personalize content and ads you see on Google and on our partners’ sites and apps. See our Privacy Policy to learn more about how we process data for each of these purposes.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.  We do not share any personal data with anyone.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you; for example –  Google Analytics, Marketing, Payment Gateways, Shipping Providers, and Third Party application or service providers.

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to these service providers, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy or https://stripe.com/privacy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

In this section you should list all transfers of your site data outside the European Union and describe the means by which that data is safeguarded to European data protection standards. This could include your web hosting, cloud storage, or other third party services.

European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. So in addition to listing where data goes, you should describe how you ensure that these standards are met either by yourself or by your third party providers, whether that is through an agreement such as Privacy Shield, model clauses in your contracts, or binding corporate rules.

Policies for those 18 and Under

Parents should spend time with their children and enjoy the activities offered on our site. We stress, however, that anyone 18 years old or younger should not submit any information, enter any contests or contact us online without their parent or guardian’s permission and total involvement.

Contact information

Contact us at: the First Baptist Church of Glenden Media Center at 3600 Brightseat Road, Landover, MD 20785 Phone: 301-386-8236 Email: onlinebookstore1@fbcglenarden.org  Customer Support: customerservice@thinkinnovative.com .

How we protect your data

Our site is secure with encryption of your personal data at all times.  We protect your data, including technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection.